Originally published in Ditap Negocios. The original content and date are preserved. The prices and conditions of DITAP are references from that edition, in Chilean pesos, subject to confirmation of availability, taxes, and validity.
Editorial review: September 20, 2026A one-day diagnostic assessment reviews sales, inventory, cash, and collections, not just with the owner, but with those who operate them daily. Ditap Negocios costs $80,000 plus VAT, with a free 20-minute introductory call. The report with prioritized improvements will arrive within one week.
A diagnostic process is not an accounting audit or a meeting where someone simply records what the owner already knows. It’s a one-day session where we examine how the business truly operates, who is involved in its daily operations, and results in a brief report outlining what needs to be addressed first.
Before the session: a 20-minute phone call.
Before charging anything, there’s a 20-minute call at no cost. This serves two purposes: to confirm that the diagnosis makes sense for that specific business, and to identify which areas would benefit from a more detailed review during the session. Not all businesses need to be examined with the same four areas, or to the same depth.
What is reviewed in the session.
The session lasts a full day and is organized by area, interviewing those who actually do the work in each area, not just the owners.
| Area | What is being looked at. | Who is being spoken to? |
|---|---|---|
| Sales | How it’s priced, how it’s closed, what’s lost along the way. | Salespeople or anyone who attends to the customer. |
| Stock | How does one know how much there is, who updates the information, and when? | Warehouse worker or inventory controller |
| Box | How does the day’s schedule work, and who authorizes time-offs? | Cashier or whoever handles the cash register. |
| Debt collection | How does one determine what’s outstanding and how long it’s been outstanding? | Administration, or the owner themselves. |
The reason for speaking with the person actually carrying out the process, rather than just the owner, is straightforward: the owner sees the final result (like the month’s sales or the money in the bank), but they don’t always see where the time is being lost along the way. That loss is almost always known by the person doing the work every day.
What came out of the session.
Upon finishing the day, there’s no list of problems that’s been organized – there’s a report due within the following week, comprised of three parts.
- The findingsIn simple terms, without consulting jargon.
- Prioritized improvements, ordered by how much impact they have and how much it costs to resolve them.
- A sincere recommendation.If it’s beneficial to consider a system change, a process modification, or neither of those things yet.
That final point is important. The diagnosis isn’t intended to promote a large project afterward – the real business lies in changing who approves a purchase, rather than simply buying software.
How does the price compare to the market?
The original edition cited approximately 10 UF as a market benchmark, but it did not identify a comparable supplier or scope. This figure should not be used as a general rate; instead, compare proposals with the same duration, deliverables, and conditions. Diagnosis of Ditap Businesses Processes The price is $80,000 plus VAT, which covers a full-day session and includes a one-week delivery of the report. A 20-minute preliminary call is also included in that price.
The difference isn’t just about the numbers; it’s that the scope is limited from the outset – whether it’s one day, a report, or a specific deadline – rather than an open consulting arrangement that could extend indefinitely without a clear end date.
What happens in the following weeks.
The report isn’t the end of the process; it’s the starting point. Typically, prioritized improvements are organized within a 90-day plan – including deadlines, responsible parties, and what will be reviewed first – without the need to immediately hire a large project team. Some improvements can be implemented independently – such as changing who approves a purchase or moving a spreadsheet to a format everyone understands; others require a system, and the report provides enough clarity to obtain quotes without unexpected surprises.
That separation – the one that can be fixed without spending anything, the one that requires investment – is, in practice, the most useful outcome of the diagnosis: most small business owners suspected there was a problem, but they didn’t know whether fixing it would require a few hours of work or several million pesos.
Who should ask first.
Three signs that it’s best to leave this way, rather than through any system.
- Someone in the industry says, “We kind of know this,” when referring to inventory or cash on hand.
- A system has been purchased, or is about to be purchased, without a clear understanding of the exact process it’s intended to resolve.
- The owner continues to perform operational tasks that he should be delegating, but he refuses to delegate them without close oversight.
If any of those three options apply, a one-day session typically costs less than continuing to operate blindly for another month.
Frequently Asked Questions
What if the diagnosis says that I don't need any treatment?
It’s stated the same way in the report. Sometimes, the improvement comes from simply organizing a spreadsheet or changing who approves what, rather than buying a new system.
Can it be done on-site, or can it be done remotely?
“The two.” In Punta Arenas, it’s done in person; outside the region, the session is conducted via video call, with the same interviews for those involved in each process.
How long does the session last, and when will the report arrive?
The meeting is a full-day session. The report outlining prioritized improvements will arrive within the following week.
Does the price include the report?
Yes, the price of $80,000 plus VAT covers the complete session and the final report. Previously, there was a 20-minute consultation call at no cost to confirm that it makes sense.
Founder of DITAP
Knowing business.
